Delivery + Returns

Note: Please scroll to the bottom of the page for our Delivery and Returns policy for Avarcas Pons and Laro Espadrilles.

DELIVERY 

Domestic

We deliver your items using CourierPost.

Your order will arrive lovingly wrapped in brown paper and twine.

A flat rate of $6 shipping is charged for orders within New Zealand.

We aim to deliver your order within 1-2 working days from dispatch, unless to a rural address or for Avarcas Pons and Laro Espadrilles.

To arrange an Urgent delivery or Saturday delivery please email us at info@izzyandjean.co.nz.

Orders are dispatched during work hours Monday to Friday. Orders received over the weekend or on a public holiday will be dispatched on next working day.

 

International

Australia

We deliver to Australia using NZ Post.

International Air (3-10 days)

Very small parcels $8

Small parcels $10

Medium parcels $12

Large parcels $14

International Economy Courier - No PO Boxes (2-6 days)

Very small parcels $15

Small parcels $15

Medium parcels $20

Large parcels $20

Very large parcels $25

Other Countries

We are happy to ship to most other countries! Please email us at info@izzyandjean.co.nz for a shipping quote.

 You are responsible for your country's duties and taxes applied on imported items.

RETURNS

It is important to us that you are happy with your purchase. If you're not happy, we're not happy!

If your item is damaged, defective or you have simply changed your mind, you can return the item to us within 30 days for a refund or exchange. The item must be unused and in the same condition that you received it. It must also be in the original packaging and be accompanied by your proof of purchase.The address for returned items is: Izzy and Jean Co, PO Box 102, Levin 5540, New Zealand. Delivery charges are not refundable unless the goods are faultyIn the case of goods that are defective or damaged, we will refund the cost of returning the goods to us. 

We do accept international returns, however we are unable to refund the cost of returning the goods to us.

Because some of our stock is only produced in small quantities, we may not always be able to replace your item. In this case we reserve the right to issue you a refund.

For damaged items, please notify us by email at info@izzyandjean.co.nz.

Sale items cannot be refunded.

Refunds will be applied to your credit card or original method of payment. 

If you are shipping an item over $100, we recommend using a tracked shipping service because we cannot guarantee that we will receive your returned item.

 

AVARCAS PONS AND LARO ESPADRILLES

Orders of Avarcas Pons or Laro Espadrilles incur a $12 delivery fee and are shipped from San Diego via USPS. The delivery time is 6-10 business days.

Orders of two pairs of shoes or more may incur Customs charges on arrival in New Zealand. You are responsible for any duties and taxes applied on imported items.

If your shoes are the wrong size or colour, or if they just don't work for you, they can be returned to the address below. Once we receive them back, you will be refunded the price of the shoes, excluding the $12 delivery cost.

We are more than happy to advise on sizing. Please email us on info@izzyandjean.co.nz.

We are happy to exchange for another size or colour. This will incur an additional $12 shipping charge.

Address for returns:

Izzy and Jean Co.
PO Box 102
Levin 5573

If your order contains shoes and other items, they will be delivered separately.