Terms and Conditions

 

ACCEPTANCE OF TERMS

The placement of an order implied full acceptance of the Terms and Conditions as stated hereon and implied.

PRICES AND CURRENCY  

Izzy and Jean Co is a New Zealand company, and all prices are in New Zealand dollars (NZD).

Prices are inclusive of 15% Goods and Services Tax (GST)

Orders will be processed in New Zealand dollars, and we do not accept other currencies.

We endeavour to give our customers the best retail prices we can, taking into account all of the costs we incur in bringing goods into New Zealand. In doing so, we reserve the right to change the prices of goods on the website from time to time, without notice.

PAYMENT AND SECURITY

We accept payment by Credit Card, Direct Deposit and Paypal.

Credit Card

We accept Visa and Mastercard. Payments are processed via the secure DPS payment gateway. 

DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. Payments are processed in real-time. Izzy and Jean Co does not have access to your full card number, this credit card payment is secured by DPS. DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre. DPS Payment Express Software is certified with over 200 banks globally.Visit www.paymentexpress.com for more info on online credit card payments.

Direct Deposit

Account Name: Izzy and Jean Ltd
Bank: ANZ
Account Number: 01-0205-0060656-00

Please use your order number as a reference when using direct deposit. Please email us at info@izzyandjean.co.nz to confirm your payment. We will dispatch your order when the payment appears in our account.

DELIVERY 

Domestic

We deliver your items using CourierPost.

We endeavour to deliver your order within 1-2 working days from dispatch, except:

  • deliveries to rural address
  • orders for Avarcas Pons and/or Laro Espadrilles which are shipped from San Diego using USPS and take 6-10 business days  

To arrange an Urgent delivery or Saturday delivery please email us at info@izzyandjean.co.nz.

International

We can deliver internationally. Please email us at info@izzyandjean.co.nz for a shipping quote.

You are responsible for your country's customs and taxes applied on imported items.

REFUNDS  

It is important to us that you are happy with your purchase. If you're not happy, we're not happy!

If your item is damaged, defective or you have simply changed your mind, you can return the item to us within 30 days for a full refund or exchange. The item must be unused and in the same condition that you received it. It must also be in the original packaging and be accompanied by your proof of purchase.The address for returned items is: Izzy and Jean Co, PO Box 102, Levin 5540, New Zealand. In the case of goods that are defective or damaged, we will refund the cost of returning the goods to us.

We do accept international returns, however we are unable to refund the cost of returning the goods to us.

Because some of our stock is only produced in small quantities, we may not always be able to replace your item. In this case we reserve the right to issue you a refund.

For damaged items, please send us an email as soon as possible so that we can notify our courier company. Our email address is info@izzyandjean.co.nz.

Sale items cannot be refunded.

Refunds will be applied to your credit card or original method of payment. 

If you are shipping an item over $100, we recommend using a tracked shipping service because we cannot guarantee that we will receive your returned item.

PRIVACY POLICY

Izzy and Jean Co is committed to protecting the confidentiality, security and privacy of your information. Any information we collect about you will only be used in the fulfilment of any order placed with us or to communicate marketing material to you, if you have agreed to that. While we may securely store your customer details, we do not sell, trade or share this information with unrelated third parties unless required to by law. When you place an order we use secure payment facilities to process all online credit card transactions. No credit card details are kept by Izzy and Jean Co after a purchase has been completed.